Status Center ICE Mortgage Technology

	Electronic Document Management 1	Performance Issues
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	ICE Product and Pricing Engine 1	Informational
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	Special Messages 1	Informational
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	AllRegs	Operating Normally
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	Data and Document Automation (formerly AIQ)	Operating Normally
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	Data as a Service	Operating Normally
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	Data Audit Services	Operating Normally
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	Encompass	Operating Normally
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	Encompass Appraisal Center	Operating Normally
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	Encompass Compliance Service	Operating Normally
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	Encompass Consumer Connect	Operating Normally
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	Encompass Data Connect	Operating Normally
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	Encompass Data Connect Replication	Operating Normally
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	Encompass Developer Connect	Operating Normally
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	Encompass Docs Solution	Operating Normally
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	Encompass Homepage	Operating Normally
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	Encompass Investor Connect	Operating Normally
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	Encompass Services and Partner Network	Operating Normally
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	Encompass Title Center	Operating Normally
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	Encompass TPO Connect	Operating Normally
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	Encompass(Web Version)	Operating Normally
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	Expedite	Operating Normally
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	Fax Service	Operating Normally
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	ICE Mortgage Technology Academy	Operating Normally
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	ICE Mortgage Technology Resource Center	Operating Normally
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	ICE Mortgage Technology Shop	Operating Normally
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	Insights	Operating Normally
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	Loan Center and eSigning	Operating Normally
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	Mavent Compliance Service	Operating Normally
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	Mortgage Analyzers (formerly AIQ)	Operating Normally
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	Mortgage Returns and Encompass CRM	Operating Normally
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	Simplifile	Operating Normally
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	Surefire	Operating Normally
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	Technical Support Online Chat Support	Operating Normally
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	Technical Support Phone Support	Operating Normally
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	Technical Support User Forums	Operating Normally
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	TQL Encompass Service	Operating Normally
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	Velocify Dial IQ	Operating Normally
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	Velocify LeadManager	Operating Normally
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	Velocify LoanEngage	Operating Normally
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	Velocify Pulse	Operating Normally
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Service Status Feed

Operating Normally - Service operating normally
Partner Service Disruption - Integrated Partner Issue
Performance Issues - Service degradation or intermittent issue - some or all users may be impacted
Informational - Service informational message available
External Service Disruption - Service is unavailable for all users
Service Disruption - Service is unavailable for all users
Maintenance informational message available
RSS feed available

ICE Mortgage Technology may be conducting scheduled system maintenance during the windows defined below. Access to Encompass®, Encompass® services, the Encompass Network™, ICE Data & Document Automation, Velocify® and Simplifile™ services may be unavailable during a maintenance window.

	ICE MT System Maintenance	Mar 27 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Mar 27, 2025 - 10:00 PM PDT End date Mar 28, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Mar 29 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Mar 29, 2025 - 08:00 PM PDT End date Mar 30, 2025 - 04:00 AM PDT Duration 8 hours Access to Encompass®, Encompass® services, the Encompass Network™, ICE® Data & Document Automation™, and Velocify® services may be unavailable during a maintenance window.
	ICE MT System Maintenance	Apr 01 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 01, 2025 - 10:00 PM PDT End date Apr 02, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Apr 03 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 03, 2025 - 10:00 PM PDT End date Apr 04, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Apr 05 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 05, 2025 - 08:00 PM PDT End date Apr 06, 2025 - 04:00 AM PDT Duration 8 hours Access to Encompass®, Encompass® services, the Encompass Network™, ICE® Data & Document Automation™, and Velocify® services may be unavailable during a maintenance window.
	ICE MT System Maintenance	Apr 08 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 08, 2025 - 10:00 PM PDT End date Apr 09, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Apr 10 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 10, 2025 - 10:00 PM PDT End date Apr 11, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Apr 12 PDT
ICE MT System Maintenance Type Special Maintenance Start date Apr 12, 2025 - 07:00 AM PDT End date Apr 13, 2025 - 04:00 AM PDT Duration 21 hours Services included with Encompass eClose will be unavailable during the times indicated. These services will move from existing co-location facilities to production data centers we operate in Chicago, Illinois. In addition, the corresponding Disaster Recovery and non-production systems will move to our datacenter in Mahwah, New Jersey. Starting on Saturday, April 12th, there will be an extended maintenance window from 10:00AM ET to Sunday, April 13th 7:00AM ET. During this timeframe the service will be unavailable. Please plan to deliver any closing docs via eClose button using Encompass Smart Client (Desktop App) or Closing button via Encompass on the Web > eFolder prior to Saturday, April 12th, 10:00AM EDT or after our maintenance window of 7:00AM EDT on Sunday, April 13th when the migration has been completed. In the event you need to send Closing docs during this maintenance window please use the Order Docs button to send a Wet sign doc package via the RegZ-CD input form in the Encompass Smart Client (Desktop App).
	ICE MT System Maintenance	Apr 12 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 12, 2025 - 08:00 PM PDT End date Apr 13, 2025 - 04:00 AM PDT Duration 8 hours Access to Encompass®, Encompass® services, the Encompass Network™, ICE® Data & Document Automation™, and Velocify® services may be unavailable during a maintenance window.
	ICE MT System Maintenance	Apr 15 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 15, 2025 - 10:00 PM PDT End date Apr 16, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Apr 17 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 17, 2025 - 10:00 PM PDT End date Apr 18, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Apr 19 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 19, 2025 - 08:00 PM PDT End date Apr 20, 2025 - 04:00 AM PDT Duration 8 hours Access to Encompass®, Encompass® services, the Encompass Network™, ICE® Data & Document Automation™, and Velocify® services may be unavailable during a maintenance window.
	ICE MT System Maintenance	Apr 22 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 22, 2025 - 10:00 PM PDT End date Apr 23, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Apr 24 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 24, 2025 - 10:00 PM PDT End date Apr 25, 2025 - 02:00 AM PDT Duration 4 hours Access to Encompass®, Encompass® services, the Encompass Network™, and Velocify® services may be unavailable during the maintenance window.
	ICE MT System Maintenance	Apr 26 PDT
ICE MT System Maintenance Type Scheduled Maintenance Start date Apr 26, 2025 - 08:00 PM PDT End date Apr 27, 2025 - 04:00 AM PDT Duration 8 hours Access to Encompass®, Encompass® services, the Encompass Network™, ICE® Data & Document Automation™, and Velocify® services may be unavailable during a maintenance window.

Upcoming ICE Mortgage Technology Holiday Closures

All ICE Mortgage Technology offices will be closed on the following dates. Customers who require assistance with business-critical issues may engage Customer Support via their normal after-hours process.
Please note: Cases submitted via the Resource Center outside of normal operational hours will be responded to on the next business day.

Martin Luther King, Jr. Day

Monday, January 20, 2025

Memorial Day

Monday, May 26, 2025

Independence Day

Friday, July 4, 2025

Labor Day

Monday, September 1, 2025

Thanksgiving Day

Thursday, November 27, 2025

ICE Company Holiday

Thursday, December 25, 2025

Latency Troubleshooting:

Please see Knowledge Article #23611for more information and guidance on troubleshooting Encompass.

RSS feeds are available to follow status changes for specific services.

The process for subscribing to an RSS feed is:
- Right click on the RSS icon or button.
- Select Copy Link Location to copy the URL of the feed.
- Go to your RSS Feed Reader.
Paste the URL into your Feed reader.
- Some RSS feed readers may have a different process to subscribe to feeds.
  - Some browsers have their own built in management of RSS feeds, eliminating the need for stand-alone RSS Reader software.

Note: Special Maintenance:

The designation "Special Maintenance" is to indicate that the maintenance schedule is occurring outside of our normally Scheduled Maintenance Windows.

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