System status

As of 9:32 PM PDT
How To Subscribe to RSS Feeds
Special Messages
1
Service Disruption
Mortgage Returns and Encompass CRM Operating Normally
Encompass Title Center Operating Normally
Encompass Operating Normally
Velocify Dial IQ Operating Normally
TQL Encompass Service Operating Normally
Encompass Docs Solution Operating Normally
Encompass Compliance Service Operating Normally
Mavent Compliance Service Operating Normally
Data as a Service Operating Normally
Encompass Product and Pricing Service Operating Normally
Encompass Services and Partner Network Operating Normally
Electronic Document Management Operating Normally
Loan Center and eSigning Operating Normally
Encompass WebCenter Operating Normally
Encompass TPO Connect Operating Normally
Encompass Consumer Connect Operating Normally
Encompass(Web Version) Operating Normally
Encompass Developer Connect Operating Normally
Encompass Data Connect Operating Normally
Fax Service Operating Normally
Encompass Appraisal Center Operating Normally
ICE Mortgage Technology Academy Operating Normally
ICE Mortgage Technology Shop Operating Normally
AIQ Operating Normally
Encompass Homepage Operating Normally
ICE Mortgage Technology Resource Center Operating Normally
Velocify LeadManager Operating Normally
Velocify LoanEngage Operating Normally
Velocify Pulse Operating Normally
Encompass Investor Connect Operating Normally
Technical Support Phone Support Operating Normally
Technical Support Online Chat Support Operating Normally
Technical Support User Forums Operating Normally
Insights Operating Normally
AllRegs Operating Normally
Data Audit Services Operating Normally
Encompass Data Connect Replication Operating Normally
Simplifile Operating Normally
Service Status Feed 
  •   Operating Normally - Service operating normally
  •   Performance Issues - Service degradation or intermittent issue - some or all users may be impacted
  •   Informational - Service informational message available
  •   External Service Disruption - Service is unavailable for all users
  •   Encompass Network Services - Integrated Partner Issue
  •   Service Disruption - Service is unavailable for all users
  •   Maintenance informational message available
  •   RSS feed available

System maintenance

ICE Mortgage Technology may be conducting scheduled system maintenance during the windows defined below. Access to Encompass®, Encompass® services, the Encompass Network™, AIQ, Velocify® and Simplifile™ services may be unavailable during a maintenance window.
ICE MT System Maintenance Mar 28 PDT
ICE MT System Maintenance Mar 30 PDT
ICE MT System Maintenance Apr 01 PDT
ICE MT System Maintenance Apr 04 PDT
ICE MT System Maintenance Apr 06 PDT
ICE MT System Maintenance Apr 08 PDT
ICE MT System Maintenance Apr 11 PDT
ICE MT System Maintenance Apr 13 PDT
ICE MT System Maintenance Apr 15 PDT
ICE MT System Maintenance Apr 18 PDT
ICE MT System Maintenance Apr 20 PDT
ICE MT System Maintenance Apr 22 PDT
ICE MT System Maintenance Apr 25 PDT
ICE MT System Maintenance Apr 27 PDT
ICE MT System Maintenance Apr 29 PDT

System messages

Upcoming ICE Mortgage Technology Holiday Closures
  • All ICE Mortgage Technology offices will be closed on the following dates. Customers who require assistance with business-critical issues may engage Customer Support via their normal after-hours process.
  • Please note: Cases submitted via the Resource Center outside of normal operational hours will be responded to on the next business day.
New Year's Day (Observed)
  • Monday, January 2, 2023
Martin Luther King, Jr. Day
  • Monday, January 16, 2023
Memorial Day
  • Monday, May 29, 2023
Independence Day
  • Tuesday, July 4, 2023
Labor Day
  • Monday, September 4, 2023
Thanksgiving Day
  • Thursday, November 23, 2023
Winter Holiday
  • Monday, December 25, 2023
Latency Troubleshooting:
  • Please see Knowledge Article #23611for more information and guidance on troubleshooting Encompass.
RSS feeds are available to follow status changes for specific services.
  • The process for subscribing to an RSS feed is:
    • Right click on the RSS icon or button.
    • Select Copy Link Location to copy the URL of the feed.
    • Go to your RSS Feed Reader.
  • Paste the URL into your Feed reader.
    • Some RSS feed readers may have a different process to subscribe to feeds.
      • Some browsers have their own built in management of RSS feeds, eliminating the need for stand-alone RSS Reader software.
Note: Special Maintenance:
  • The designation "Special Maintenance" is to indicate that the maintenance schedule is occurring outside of our normally Scheduled Maintenance Windows.

Alerts

Your organizations Named Support Contacts can add or remove Status Center Alert subscribers from the ICE Mortgage Technology Resource Center
  • If you are Named Support Contact, login to the ICE Mortgage Technology Resource Center and select Manage Users.
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